FAQ

1. Do you offer free shipping?

Yes. We provide FREE shipping on all orders within the United States. No minimum purchase is required.

2. Do you ship internationally?

No. At this time, Holynra Office ships only within the United States.

3. How long does order processing take?

Orders are processed within 3–4 business days (excluding weekends and holidays).

4. How long does shipping take?

After processing, delivery typically takes 5–6 business days, depending on your location and carrier conditions.

5. Can I cancel or change my order?

Orders may only be canceled or modified before they are processed or shipped. Please contact us as soon as possible for assistance.

6. What is your return policy?

  • Returns are accepted within 7 days of receiving your order.

  • Items must be unused, in original condition, and in original packaging.

Please refer to our Return & Refund Policy for full details.

7. Do you offer exchanges?

Yes. Exchanges are accepted within 10 days of delivery, subject to product availability.

8. When will I receive my refund?

Once your return is approved, refunds are processed within 5–10 business days to the original payment method.

9. What if my order arrives damaged or defective?

If your item arrives damaged or defective, contact us immediately with photos of the item and packaging so we can assist you promptly.

10. How can I contact customer support?

You can reach us by:

We respond to all inquiries within 24–48 business hours.